Shipping Policy

Thank you for shopping with KGN.com, operated by KGN LLC. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Company Information

- Business Name: KGN LLC

- Website: www.kgnofficial.com

- Address: 30 N Gould St #51516, Sheridan, WY 82801, United States

- Email: Contact@kgnofficial.com

- All orders are processed within 1–3 business days (excluding weekends and holidays).

- Once your order is processed, you will receive a confirmation email with tracking information.

- During high-volume periods, processing times may be slightly delayed.

Shipping times vary depending on your location and the product ordered.

- United States: 7–15 business days

- International Orders: 10–25 business days

These are estimated delivery times and not guaranteed. Delays may occur due to customs clearance, weather conditions, or carrier issues.

- Shipping costs are calculated at checkout based on your location and order size.

- Promotional free shipping may be offered from time to time.

- Once your order is shipped, a tracking number will be emailed to you.

- Tracking updates may take 24–72 hours to appear in the carrier’s system.

- International orders may be subject to customs duties, taxes, or import fees.

- These charges are not included in the product price or shipping cost and are the responsibility of the customer.

- KGN LLC is not responsible for delays caused by customs processing.

- Please ensure your shipping address is correct at checkout.

- KGN LLC is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

- Reshipping fees may apply if an order is returned due to an incorrect address.

- If your order has not arrived within the estimated delivery timeframe, please contact us at Contact@kgnofficial.com.

- We will work with the shipping carrier to locate your package.

- KGN LLC is not responsible for delays caused by carriers, customs, or unforeseen circumstances.

- If your order arrives damaged, please contact us within 48 hours of delivery.

- Include clear photos of the damaged item and packaging in your email.

- We will review the issue and offer a replacement or solution as appropriate.

- We currently ship to most countries worldwide.

- Some products may have shipping restrictions depending on destination regulations.

If you have any questions about this Shipping Policy, please contact us:

Email: Contact@kgnofficial.com
Address:
KGN LLC
30 N Gould St #51516
Sheridan, WY 82801
United States