Refunds & Returns
1. Return Eligibility (15 Days)
- Customers may request a return or refund within 15 days of receiving the item.
- To be eligible for a return, the item must be:
- Unused, unworn, and in its original condition
- In original packaging (if applicable)
- Accompanied by proof of purchase (order number or receipt)
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as Final Sale
- Gift cards
- Downloadable or digital products
- Personal care or hygiene products (if opened or used)
- Items damaged due to misuse or normal wear and tear
3. How to Initiate a Return
To start a return, please contact us at:
Include the following information:
- Order number
- Reason for return
- Clear photos of the item (if damaged or defective)
Returns sent without prior approval may not be accepted.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping method.
- KGN LLC is not responsible for lost return shipments.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery.
- Provide photos or video evidence of the issue.
- We will offer a replacement or full refund at no additional cost.
6. Refunds
- Once your return is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable, unless the return is due to our error.
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank or credit card account again.
- Contact your payment provider.
- If the issue persists, email us at kgn.dropshipping@gmail.com.
8. Exchanges
- We do not offer direct exchanges.
- If you need a different item, please return the original item and place a new order.
9. Order Cancellations
- Orders may be canceled within 24 hours of placing the order.
- Once the order has been processed or shipped, cancellation is not possible.
10. Contact Us
For any questions regarding this Refunds & Returns Policy, please contact:
Email: Contact@kgnofficial.com
Address:
KGN LLC
30 N Gould St #51516
Sheridan, WY 82801
United States